Return & Refund Policy

Last Updated: [Month Day, 2026]

At Zasurent, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Period

To request a return, please contact us within 30 days from the date your order is confirmed as delivered.

To qualify for a standard return, the item should generally be:

• In its original or substantially original condition;
• Unused or only inspected as reasonably necessary;
• Complete with included accessories or components;
• Returned with original packaging where reasonably possible;
• Accompanied by proof of purchase.

How to Request a Return

Please contact our customer support team before returning any product.

Include:

• Your order number;
• The name or email address used for the order;
• The item you wish to return;
• The reason for the return;
• Photos or video when the item is damaged, defective, or incorrect.

If your return request is approved, we will provide the applicable return instructions.

Please do not send products to an address without first receiving return instructions from our customer support team.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

We may request photographs, video, packaging images, or other information to verify the issue.

After reviewing the claim, we may provide an appropriate remedy, which may include replacement, refund, partial refund, or another solution depending on the circumstances and applicable law.

Change-of-Mind Returns

Eligible change-of-mind returns may be accepted within the 30-day return period.

Unless otherwise required by law or stated by us, return shipping costs for a change-of-mind return may be the responsibility of the customer.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons permitted by applicable law.

Examples may include:

• Personalized or customized products;
• Gift cards;
• Products that have been materially used or damaged after delivery;
• Items missing significant components due to customer handling;
• Products identified as final sale where legally permitted.

This does not affect your rights regarding defective, damaged, or incorrectly supplied products.

Refunds

Once an approved return is received and inspected, we will notify you regarding the outcome of the refund review.

Approved refunds will generally be issued to the original payment method.

After a refund has been issued, your bank, card provider, or payment service may require additional time to post the funds to your account.

Partial Refunds

In appropriate circumstances, a partial refund may be offered, including where an issue affects only part of an order or where another mutually acceptable resolution is appropriate.

Exchanges

If you received a defective, damaged, or incorrect product and an exchange is appropriate, please contact our customer support team for assistance.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before fulfillment. However, once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.

Consumer Rights

Nothing in this policy is intended to exclude or limit statutory consumer rights that cannot legally be excluded or limited.

Contact Us

To request a return, refund, or assistance with an order, contact:

Email: [CUSTOMER SUPPORT EMAIL]
Store: Zasurent